Benefits:

401(k)
401(k) matching
Bonus based on performance
Company car
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Paid time off
Profit sharing
Vision insurance

We are seeking an experienced and motivated Residential HVAC Service Manager to lead our service department. This role is responsible for overseeing daily operations, managing technicians, ensuring high-quality customer service, and driving departmental profitability. The ideal candidate combines strong technical HVAC knowledge with leadership and organizational skills.

Key Responsibilities

Manage and oversee daily operations of the residential HVAC service department
Supervise, coach, and support HVAC service technicians and dispatch staff
Schedule and coordinate service calls to maximize efficiency and customer satisfaction
Monitor technician performance, productivity, and quality of work
Ensure compliance with safety standards, company policies, and local codes
Handle escalated customer concerns and ensure timely resolution
Review and approve service estimates, invoices, and warranties
Track key performance indicators (KPIs) such as revenue, margins, and call completion rates
Maintain inventory control and oversee parts ordering
Recruit, hire, and train new service team members
Collaborate with sales and installation teams to ensure seamless operations
Implement process improvements to increase efficiency and profitability

Qualifications

5+ years of residential HVAC experience (service and troubleshooting)
2+ years in a supervisory or management role preferred
Strong knowledge of Service Titan software
Strong knowledge of HVAC systems, diagnostics, and repair
EPA Certification required (NATE certification a plus)
Proven leadership and team management skills
Excellent communication and customer service abilities
Strong organizational and problem-solving skills
Proficiency with service management software and dispatch systems
Valid driver’s license and clean driving record

Compensation: $90,000.00 - $125,000.00 per year

If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! The industry needs you!

Associated Builders and Contractors of Connecticut (CT ABC) is a construction industry trade association representing Merit Shop contractors in Connecticut. As a Chapter of ABC National, our membership of over 200 members is afforded an effective voice in the political system at the local, state, and federal levels. Across the country, ABC represents more than 21,000 members in over 65 Chapters. Based on the merit shop philosophy, we help our members develop people, win work and deliver work safely, ethically and profitably for the betterment of the communities in which they work.

Merit Shop is free enterprise - the belief that all construction contracts should be awarded to the lowest responsible, qualified bidder based on merit, regardless of the company's labor affiliation. We are a voluntary membership organization working to support and advance the entire construction industry. Our membership is diverse; ranging from some of the largest and most established firms in Connecticut to younger firms who have just entered the commercial and public construction market. Membership also consists of both Supplier and Associate members who work side by side with our contractors to move the industry forward.

Is a career in the construction industry for you? Working with an Associated Builders and Contractors of Connecticut member firm is a great career choice! Plenty of excellent positions are out there, ready for motivated people like you to fill them.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Associated Builders and Contractors of Connecticut.

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Benefits of working in Construction

Career advancement in a growing field

It is estimated that 29% of the construction workforce will retire by 2026. By 2031, this number worsens as 41% of the current workforce is expected to retire. Essentially, almost half of the workforce will need to be replaced in just over a decade. With the opportunity to continue to move up in the industry, there is no limit to how high a craft professional can go. With experience, expertise and passion – a craftsperson could become an executive, CEO or owner of their own company. In construction, the only thing limiting your career growth is your desire to move up. (Source: byf.org)

Job Security

With seven out of every 10 jobs available in the United States requiring less than a four-year degree, the current job market is oversaturated with college graduates. By pursuing a craft career, you will be opening yourself up to more possibilities and opportunities. When you complete a technical degree, apprenticeship or craft training certificate, you are highly marketable in the job market. Additionally, with a skills gap and upcoming wave of retirees, there will be a demand for 1 million craft professionals by 2023. This is a staggering deficit, but it makes room for a lot of opportunity for new craftspeople. (Source: byf.org)

Earning Potential

With such a high demand for craft professionals, companies are willing to spend more to get the skills they need. For those in the construction industry, this means they are getting paid higher salaries than ever before. When you factor in these high salaries, less debt and the ability to start earning a wage as an apprentice, craft professionals are getting an early start on making enough money to live comfortably. Each of these benefits alone is enough to make a career in construction worth exploring. But when you look at them together, it is hard to believe they can all come with a single career choice. (Source: byf.org)